For wrong bank transfer charges, contact banks or telcos for refunds – GRA to Ghanaians

Ghanaians challenge GRA over bank-to-bank transfer charges on Momo. According to the Ghana Revenue Authority, transfers between accounts owned by the same person are exempt from E-Levy if both accounts are registered with your Ghana Card. Please confirm your Ghana Card registration at your bank or telco to avoid the wrong E-Levy charges.

Following the recent social media information update on the above, many customers have challenged the Ghana Revenue Authority because they are charged the very fees the GRA says they are not supposed to be charged, although they used their Ghana card to register their SIMs and linked the same to their bank accounts as required.

After the serious attacks on the GRA for the charges, the GRA, via its Twitter account, has called on all Ghanaians who have been charged to contact their telcos and banks for the reversal of such transactions.

“Do not contact the GRA for the refund. Contact the bank or telco you transferred from to be refunded,” the tweet stated.

5 reasons why you may be charged for money transfers between bank accounts linked to your MoMo wallet

1. Non-cancellation of reservations (uncompleted payment processes) by Charging Entities.

2. Failure to update Taxpayer Identification Number (TIN)/Ghanacard PIN on the common platform by Charging Entities.

3. Failure of customers to provide Charging Entities with Ghanacard PIN/TIN.

4. Non-integration of channels on the common platform by Charging Entities.

5. Incorrect reporting onto the common platform by Charging Entities

After another customer called out the GRA, the GRA asked the following question: Please confirm if your accounts are linked to your Ghana Card PIN. Some banks and telcos have not updated their databases with the online registrations that were done. Please visit your bank and confirm to avoid the wrong E-Levy charges.

Another Ghanaian by the name of Adwoa Animah said…

So, yesterday I posted about how I was charged a 1% tax for moving money from my MTN wallet to my bank account. I called MTN, and they blamed my bank, but MTN called back and said I should go to my bank to confirm if they have linked my Ghana Card to my account.

To the best of my knowledge, I had it because I remember GT Bank giving a short code so you could do it yourself.

Regardless, I visited the branch and requested to link my card to my account again.

Today, I made a transaction from my wallet to my bank, and it was free. So if you were also facing the same challenge, I suggest you visit your bank and confirm if your Ghana card is linked, or just request again to be sure you won’t be charged for moving money from your wallet to your account.

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